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Most orders are shipped
complete within 2 - 3 days from date of order, via Ground UPS, US Mail or
Federal Express.
Shipping
Weight
Shipping
weight is now calculated by dimensional weight, as well as actual weight. For
this reason the actual weight of the products may be less than the shipping
weight. We strive to use a service that offers the best shipping price in
order to save the customer money.
Back
Orders
While
we strive to keep everything in stock, it is not always possible. Our current
order fill rate is 97% complete within 3 business days. Purple Martin Houses
are made to order, and are usually shipped within 5 business days. If there
are any items that can't be shipped within 5 business days, we will call or
e-mail you with the expected ship date. Delivery time will vary depending on
your location.
Checking
Your Order Status
You
can check the status of your order at any time. Make sure you write down or
print a copy of your order confirmation number. To check on the status of the
order, just click on Order Tracking which is located at the upper left corner
of every page. Enter your order number for the shipment and follow the simple
instructions. If you would like to check your order status by phone, please
call 877-843-0770.
Special
Shipping
In
some cases, we may be able to ship orders by UPS Next Day Air. To find out if
this is possible; you must call 877-843-0770 before you place your
order.
Returns
We
firmly stand behind all products bought from Amish Gourds. If you receive an
item that you're not happy with, we will gladly replace it free of charge, as
long as you notify us by e-mail within 15 days of shipment date. Shipping
costs are the responsibility of the purchaser.
Please e-mail us at returns@amishgourds.com
as soon as you have inspected your shipment. State the reason you are not
happy with the item. Include your order number, phone number where you can be
reached during business hours and evening hours, and we will contact you. At
that time, we will give you instructions on how to send the item back. Once we
receive the item, we will send a replacement. There is a 10% restocking charge
for refunds of money for reasons other than defective merchandise.
Due to the increase in credit card processing fees, we can no longer issue a 100% refund on an order that is canceled before shipping. There will be a $1.50 - $3.50 charge (depending on the amount of the sale, for any order that has gone thru the credit approval process. Please be sure your order is what you want before processing it for payment. Thank you.
Shipping Address Corrections
Please double check your shipping address to make sure it is correct. UPS and FED EX now charge a $10.00 fee for any address correction, even a missing Unit number, letter or number that is not 100% accurate. We will start billing back this charge to the customer beginning October 1, 2010.
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